Senz Chocolates
Senz Chocolates was founded in 2007 by the Belgian company Eden Chocolates. This was made possible by a joint investment of 7 million euros from the founder, Hendrik Bogaert; the CEO, Wim Petermans and private equity companies GIMV, Mitiska and China Haitung Securities Fund. The inclusion of the Chinese company was necessary due to legal obligations. On the other hand, according to an analysis of Euromonitor on the industry, the fusion between international and local is becoming a winning strategy towards conquering the market. Senz Chocolates was wise enough to make two important decisions when they set out to conquer the Chinese market: their Suzhou-based production plant is fully dedicated to the Chinese market and they created an exclusive product for this country, which allowed them to become the first brand to bring a premium dark 100%-cocoa butter chocolate to the mass market at affordable prices. Senz chocolates focueses on two niches : a modern luxury chocolate by Belgian master chocolate confenctioners in the emerging Chinese market and a mass prestige chocolate brand in Europe and the United States.
New Entrants
-
Ritter Sport
-
Leonidas
-
Expansion of established brands
Suppliers
-
Few suppliers for machinery
-
Reduced cacao production compared to world consumption
-
Retaining good relationships
-
Depedence on Callebaut
Substitutes
-
Icecream
-
Cupuaçu
-
Fruits
-
Mooncakes
-
Sweet pastry
5 Forces Analysis
History
Marketing Strategy
People have money to spend and they want to show people they know how to appreciate the finer things in life. The transformational lifestyle of the growing middle class meant good news for the indulging industries such as wine and chocolate. Consumption rose, tastes diversified, and brands went to war.
Senz arsenal contains a strong positioning – the first exclusively dark chocolate brand in China – a catchy branding, and good prices.
Product, Price and Place: The Belgian legacy is a strong hook for the Chinese consumer: it’s a guarantee of refined taste and a status declaration, especially when they are making gifts.
The Senz portfolio in China includes:
-
Dark Chocolate 260g (72%) ¥ 29.98
-
Fragrant Truffle Chocolate Sandwich 260g (72%) ¥ 29.98
-
Hazelnut Chocolate 50g (54%) ¥ 9
-
Rice Crispy Sandwich Chocolate 50g (54%) ¥ 9
-
Alcohol Dark Chocolate 1kg (72%) ¥ 69 - 159
-
Truffles 104g (72%) ¥ 110
-
Shannon Chocolate Truffle Sandwich 96g (72%) ¥ 15
-
Peach Almond Dark Chocolate 104g (54%) ¥ 28.50
-
Crispy Malt Dark Chocolate 35g (54%) ¥ 9.80
-
Almond Dark Chocolate 250g (54%) ¥ 29.52
*all prices above are expressed in RMB and are taken from taobao.com
The prices for some products are competitive both to leader brand Dove, but also to other luxury brands present on the market. Senz reaches to consumers through 2600 retail stores, including online.
The brand proposition is breaking away from conventions in order to enjoy life. The first statement is the packaging which of course features a dark background – symbolizing refinement – appealing photos of the chocolate, but the disruptive color patterns convey emotion, inspiration and a new perspective on life. The paintings on the black canvas support the idea of artistry, but also the boldness of expression. Admittedly, it is nothing absolutely new in the world of chocolate, but it stands out on the Chinese market – it’s a form of empowering the consumer, and he likes it. According to a KPMG report, many shoppers trade up and buy luxury chocolate as a treat.
Promotion: Communication-wise, Senz is not as out-there as it should be: the website is not functioning, the Facebook page is old, inactive (and inaccessible in China), a Weibo page is in place, but no Wechat. This creates a kind of disruption that is unfavorable to Senz, who presents itself as a joie-de-vivre brand, but whose communication is dead. Of course, it is not in Senz DNA to go all out as Hershey’s or Dove, and this actually creates an opportunity to design a personalized communication platform and stand out in the crowd.
But enough about Senz. What about everyone else?
Industry
-
Consoliated
-
Top 3 : 67%
-
Mars : 39.5%
-
Ferrero Rocher, Shanghai Herseys, Nestlé : 33.69 %
Buyers
-
100 million true consumers
-
10-15 % Growth every year
-
Non-consolidated buyers
-
Price somewhat inelastic
INDUSTRY ANALYSIS
The chocolate industry in China is very consolidated. The top 3 companies account for 67% of the retail value sales. Currently, the main competitor is the leader of the market, Mars Foods (China), which has a wide range of chocolate products under its brand. It captures 39.5% of the whole market in 2014. Ferrero China, Shanghai Hershey Food Co and Nestlé (China) Ltd are valuable competitors that combined represent 33.69% of the whole chocolate market. There are other chocolate brands in the market that became popular within the industry, like COFCO Le Conte Food, Cadbury (China), Fuijian Yake Food Co and Meiji Seika Food, because of their unique flavors. These other brands have failed to reach the success that the leading companies like Mars or Ferrero have enjoyed.
BUYERS
The Chocolate market has been stable and growing, showing a 40% growth since 2009. Godiva calls China one of its two most important markets, since dark chocolate is thriving here. Most premium chocolates are bought as gifts, with the peak seasons being Christmas and Lunar New Year. Consumption on average in China is very low compared to Western countries, being between 50 and 100 grams annually. There are only roughly about 100 million true consumers of chocolate in China. Despite this, chocolate consumption is increasing 10-15% a year. Also, chocolate consumers put taste as the most important factor. What all this means is that buyer power is not very consolidated and the price is somewhat inelastic.
SUPPLIERS
Chocolate manufacturing is an art, a very complex process that involves highly skilled professionals and expert tools. Furthermore, mass production of chocolate involves specific types of machinery for which there are not many suppliers who can provide it. The bulk commodities necessary to produce chocolate are vital to delivering high quality product. Such commodities are cacao mass, cacao butter, nuts, carton for packaging etc. There are many different suppliers that can provide packaging material at competitive prices. However quality cacao is scarce at the moment. It is expected that by 2020 that demand for chocolate will be 1 million tons more than the produced cacao per year. This will result in a significant increase in the price of the bulk material in the near future. The pressure of the suppliers can be translated into higher prices or more favorable terms, affecting the industry profitability. Therefore Senz has to be very good at playing the game and establish an excellent relationship with its suppliers in order to be competitive in the market.
SUBSTITUTES
All the substitutes’ products can hit the company’s profitability by taking its consumers and affecting long term consumption habits. This is the chocolate industry we are talking about, so it’s crucial to consider that there are plenty of products which can be seen as substitutes. It’s not just sweets or candies, but healthy replacements for a sweet tooth since people are becoming more concerned about nutrition.
Another factor to take into consideration is that chocolate is somewhat of a seasonal product, which means that in some periods of the year the sales are larger than in others. This seasonality makes the amount of substitutes even bigger since people can purchase other kind of product instead of just chocolates or snacks in general. For example, for anniversaries or birthdays, during Easter, Christmas, Valentine’s Day or Halloween, when chocolate is highly valued as a commodity. However, substitutes such as flowers, stuffed animals, fruits, and even clothes can become as threat.
Senz is not only facing the same competition that regular chocolates face but it goes head to head with the healthy snacks field. People who buy regular chocolates are not as health conscious as those who buy dark chocolate. This fact opens up another discussion in terms of competitors. Senz is going to face with nutritional shakes, cupuaçu, dried fruit, protein bars, and so on.
The list of potential attackers of the brand (split by trends):
Regular Chocolate Substitutes:
-
Non-chocolate snacks
-
Ice cream
-
Mooncakes
-
Peanut butter
-
Potato Chips
-
Sweet Pastry
-
Wrigley’s
Dark Chocolate Substitutes (Healthy Products):
-
Fruits
-
Nutrition shakes
-
Dried fruit
-
Cupuaçu
Chocolate As A Gift:
-
Stuffed Animals
-
Flowers
-
Fruits
-
Clothes
NEW ENTRANTS
With the growing prosperity of China, a rising middle class is being established. These consumers have financial stability, are getting more health conscious and are hungry for Western products. European chocolate is a product that is a status symbol of success. Therefore the demand for it is constantly rising globally and . China is the main player for chocolate consumption in the world. This makes the industry very attractive for new entrants and competitors who want to increase their market share. At the moment there are several powerhouses already established on the market such as Godiva, Neuhaus and Hershey`s. However there are other brands such as Ritter Sport and Leonidas who have not yet looked East. Moreover it is possible that higher end brands decide to enter Senz territory in order to increase their revenue.